At HOPE Fitness, we are committed to providing quality services and ensuring customer satisfaction. This Cancellation & Refund Policy explains the terms related to cancellations, refunds, and payment disputes for all products and services offered by us.
By purchasing or using our services, you agree to the terms outlined below.
1. Cancellation Policy
1.1 Service Cancellation
Customers may request cancellation of services by contacting us through our official communication channels.
- Cancellation requests made before the commencement of work may be eligible for a full or partial refund.
- If the project or service has already started, cancellation charges may apply based on the amount of work completed.
- Custom or personalized services may not be eligible for cancellation once development or execution has begun.
1.2 Subscription Cancellation
For subscription-based services:
- Customers may cancel their subscription at any time.
- Cancellation will prevent future billing cycles.
- Access to paid services will continue until the current billing period ends unless otherwise stated.
1.3 Digital Products & Downloads
Due to the nature of digital products and online services:
- Refunds or cancellations may not be possible once the product has been downloaded, delivered, activated, or accessed.
- Any shared access credentials, source files, or downloadable assets will be considered delivered products.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds may be approved under the following conditions:
- Duplicate payment made accidentally,
- Payment deducted but service not delivered,
- Cancellation approved before work initiation,
- Verified technical or billing errors from our side,
- Failure to deliver agreed services due to issues solely caused by us.
2.2 Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after purchase,
- Delay caused by incomplete client communication or missing information,
- Completed milestones or delivered work,
- Downloaded or accessed digital products,
- Third-party service charges or payment gateway fees,
- Partial usage of subscriptions or services.
2.3 Partial Refunds
Partial refunds may be considered when:
- A project is cancelled after partial completion,
- Some milestones have already been delivered,
- Resources, licenses, or development efforts have already been utilized.
The refundable amount will be determined after deducting:
- Completed work value,
- Administrative costs,
- Resource utilization,
- Payment processing charges.
3. Refund Processing
- Approved refunds are generally processed within 7–14 business days.
- Refunds will be issued through the original payment method wherever possible.
- Processing timelines may vary depending on banks or payment providers.
4. Chargebacks & Payment Disputes
Customers are encouraged to contact HOPE Fitness before initiating any chargeback or payment dispute.
If a chargeback is initiated without prior communication:
- We reserve the right to suspend ongoing services,
- Restrict account access,
- Or take necessary legal or administrative action in cases of suspected fraud or abuse.
5. Modification of Services & Policy
HOPE Fitness reserves the right to:
- Modify, suspend, or discontinue services at any time,
- Refuse refund requests that violate this policy,
- Update this Cancellation & Refund Policy without prior notice.
Updated policies will be published on our official website.
6. Exceptional Cases
Refund requests outside standard policy conditions may be reviewed on a case-by-case basis at the sole discretion of HOPE Fitness.
7. Contact Information
For cancellation or refund-related queries, contact us at:
HOPE Fitness
Email: admin@hope.com
Website: https://www.hopeglobal.co.in
8. Acceptance of Policy
By purchasing or using services provided by HOPE Fitness, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.